Return Policy

Konik accepts returns for manufacturing defects only. Buyer shall have seven (7) calendar days after delivery (the “Rejection Period”), to inspect the goods and either accept or reject them.  Failure to inspect the goods within the Rejection Period shall constitute a waiver of Buyer’s right of inspection.  Failure to inspect and/or reject the goods within the Rejection Period shall constitute an unqualified and irrevocable acceptance of the goods by Buyer and a waiver of any and all claims by Buyer for nonconforming goods or delivery and Buyer shall be bound to pay for the goods in accordance with these Terms and Conditions of Sale.  To reject any nonconforming goods, Buyer must immediately (and in any event, within the Rejection Period) notify Konik in writing that Buyer considers the goods nonconforming.  Such notification shall identify each and every alleged nonconformity and describe that portion of the shipment being rejected.  Buyer shall give the Konik a full and reasonable opportunity to investigate all claims and shall return any allegedly defective goods upon request.  All claims or requests for return must comply with Konik’s RMA Procedure. To obtain warranty service, Buyer must call 765-637-4900 or email Konik’s Customer Service Department at sales@konikproducts.com during the Warranty Period to obtain a Return Merchandise Authorization (“RMA”) number. No warranty service will be provided without an RMA number. The buyer will need to provide the order number along with specific details and/or pictures to support the claim. The claim will be reviewed, and an RMA will be provided if the claim is approved.